Online Giving Frequently Asked Questions

What are the benefits of setting up a recurring donation?
- Reduces check writing for frequent donors
- Allows donations to continue uninterrupted during absences
- Allows donations to be spread out over time
- Reduces administrative effort needed for processing donations
- Consumes fewer resources than paper check processing

Do I have to wait until the end of the year to make changes to my recurring donation?
No.  Once you’ve set up an ‘Online Profile’ you may make changes at anytime.

How do I get started?
-Decide on the source of your funds for your donation.  You may choose a Checking Account, Savings Account or a Credit Card Account.  Gather this payment information together (routing number, account number, credit card information) before starting.
-You will be asked if you would like to save your profile online so think of a password before getting started.  See the section on ‘Password Requirements’ below.
-To begin, go online to the church’s home page at www.fumceg.org.  There is a list of buttons on the left side of the home page.  Click on the top link marked ‘Online Giving’.

Source of the funds for my donation:
-Checking Account
-Savings Account
-Credit Card

Is my information secure?
Yes.  You will notice when you click on the ‘Online Giving’ page it takes you to an Online Donation page.  The URL at the top of the page begins with ‘https’ indicating that this page is secure.

What’s next? Which box should I choose?
To make a pledge gift, enter your chosen amount in the box marked ‘Pledge Gift’, then enter your ‘Donation Frequency’ at the bottom of the page.  Choose whether your gift will be deducted Weekly, Bi-Weekly, Monthly, Quarterly or Annually.  When complete, click on the ‘Continue’ button.

To make a financial gift that is not related to your pledge, enter the amount in the section marked ‘Other Non-Pledge Gifts’.  Choose whether your gift will be deducted Weekly, Bi-Weekly, Monthly, Quarterly or Annually.  When complete, click on the ‘Continue’ button.

What other gifts can I make?
-
GIfts to Special Mission Funds
-Memorial Gifts
-Gifts to Endowment Funds

Can I make a one-time gift?
Yes.  At the bottom of the ‘Online Donation’ page in the ‘Total’ box there is an option for Donation Frequency.  Choose ‘One Time’ to make a one-time gift.

Does my recurring donation have to be monthly?
No.  You may choose to donate Weekly, Bi-Weekly, Monthly, Quarterly or Annually.  Find these options at the bottom of the ‘Online Donation’ page in the ‘Total’ box.  There is an option for ‘Donation Frequency’.  

On what day of the month is my donation deducted from my account or my credit card?
You may choose either the 1st or the 15th of the month.

Optional: Give additional 2.75% to help offset the processing fee.  What is this?
The Church is charged a processing fee of 2.75% for every Credit Card transaction.  You can choose to offset this fee by clicking this option.  For a $100 donation, this amounts to only $2.75.  The total charged to your credit card would be $102.75.

Why is it asking if I’d like to save my profile before continuing?
You have the option of choosing a password at this point.  Using your Email Address and Password will allow you to log in and view or edit your profile at any point in the future.  You may log in to:
-change or stop a recurring donation at any time
-view and print your online donation history (record keeping purposes)

What are the password requirements?
- Must be at least eight characters
- Must include at least one letter and one number
- Cannot be identical to your first name, last name or email address
- Cannot be reused
- Passwords are case sensitive
- Your password can consist of the following characters: upper and lower case letters, numbers, and special characters other than * " or >

Why do I have to enter my password twice?
This is the system’s way of ensuring that the password is entered correctly.

Why does the screen says Session Ended?
For your security, the donation page closes automatically after a certain time.  Simply click on the link marked ‘Here’ to return to the donation page or the link marked ‘Return to the Home Page’ to begin again.  You can avoid this by gathering all of your payment information and thinking of a password before beginning.

What is the final step?
Once you’re satisfied that all of the information is complete, click on the ‘Process’ button at the bottom of the page.

How do I know if my donation has been correctly processed?
Check your email.  You’ll receive a confirmation email from eReceipt@eservicepayments.com.  Review the information carefully to make sure that the donation information is correct i.e. the amount and date.  Your donation will appear on your credit card as FIRST UMC.

How do I make a change to my recurring donation?
Once you’ve set up an ‘Online Profile’ you may make changes at anytime.  Go back to the Church website www.fumceg.org, click on ‘Online Donation’, and enter your Email Address and Password in the box on the right of the page.  Click ‘Log In’.  Review your profile information.  When all of your changes are complete, click ‘Log Off’ at the top of the page.

If you have any other questions or problems, please contact the church office at 477-9693 and someone will contact you.

Thank you for considering donating online!